H01 / Support
Talk to a person, not a queue.
Three ways in, all of them staffed by the operator. There is no chatbot in front of customer service and no account required to write to us.
Email
Acknowledged within 3 working days. Substantive answer within 30 days at the latest, usually far sooner.
Telephone
Monday to Friday, 09:00–18:00 Central European Time. Calls charged at your operator's standard rate.
Post
13 Rue Marx Dormoy, 75018 Paris, France
For written complaints and for the standard withdrawal form, if you prefer paper.
H02 / Common requests
The things people write in about, and where each one is answered.
Refunds and withdrawal
Fourteen days from the date the contract is concluded, subject to the two express declarations at checkout. Refunds go back to the original payment method within fourteen days.
Withdrawal procedure and standard form →Cancelling a subscription
Two steps from your subscription page, with no email and no phone call. Renewal stops and access continues to the end of the period already paid for.
Go to my subscription →Deleting your photographs
Delete any photograph from the inventory at any time, or delete the whole record. Deletion is immediate in the interface and permanent within 30 days.
Retention and deletion →A result looks wrong
Recognition can misgroup a garment. You confirm every grouping, and you can correct any of them. Tell us and a human will look at it.
What the recognition does →A complaint
Send a written complaint to customer service first. If it is not resolved, you can use the consumer mediator free of charge.
Consumer mediation →Billing questions
Prices are in USD, inclusive of all taxes, and renew automatically until cancelled. Invoices are sent to the account email address.
Terms of sale →
H03 / Questions
Answers, in full, without hedging.
01Will you tell me what to throw out?
No. Not as a suggestion, not as a ranked list, not as a gentle hint. The service produces a count of what you marked as unworn, grouped by category, and stops there.
There is no keep-or-discard column anywhere in the product, and no wording that treats owning an unworn garment as a mistake. What you do with the number is not our business.
02Can you value my clothes so I can sell them?
No. We do not appraise garments, we do not estimate resale prices, we do not recommend marketplaces and we do not list anything for sale.
Two reasons. There is no reliable data source for what an individual second-hand garment is worth, and matching buyers to sellers is a transaction we take no responsibility for. The output is an inventory, nothing more.
03What happens to the photographs I upload?
Photographs of your garments are never used to train any model, ours or anyone else's. Pictures of what is in a wardrobe are pictures from inside a home, and they are treated that way.
They are stored only to produce your inventory, kept for as long as your record exists, and deleted within 30 days of you deleting the record or closing the account. You can delete any individual photograph at any time. The full detail — categories of data, legal bases, retention, transfers, and your right to complain to the CNIL — is in the privacy policy.
Photographs of a person wearing clothes are rejected at upload. The service only accepts garments laid flat or on a hanger.
04How accurate is the recognition, and who decides the final grouping?
Recognition sorts garments into categories and flags likely duplicates. It gets things wrong: the same style in three colours, similar knitwear, a jacket that reads as a coat.
You confirm every grouping. The counts are then calculated from your confirmed record, in your browser — no model is ever asked to produce a number. Full terms are in the AI notice.
05Why is the free tier capped at 20 pieces?
Because a partial count says nothing. “Six of twenty were unworn” is not a finding. “Seventy-four of a hundred and eighty” is.
The cap is stated before you photograph anything, not once you are halfway through. A typical wardrobe runs to 80–200 pieces, which is exactly why counting one by hand is something almost nobody finishes.
06Can I cancel, and what happens to my allowance?
You can cancel at any time from your subscription page, in two steps, without contacting anyone. Cancelling is exactly as easy as subscribing. Access continues to the end of the period already paid for.
Monthly allowances reset at the start of each period and do not carry over. There are no credit packs and no top-ups. Credits are a usage allowance for this service only — they are not money, not stored value, not redeemable for cash and not transferable.
07Refunds and the 14-day right of withdrawal
As a consumer you have fourteen days to withdraw from a distance contract. For a digital service, that right ends early only if you have expressly requested that the service start during the period and expressly waived the right of withdrawal — two separate, unticked confirmations at checkout, repeated back to you in the order confirmation email.
If those two confirmations were not given, the fourteen days run as normal. The procedure and the standard withdrawal form are on the withdrawal page, and the refund and dispute terms are in the CGV.
08Is there an age limit?
Accounts are for people aged 15 and over. Under 18, the account must be opened with the agreement of a parent or legal guardian, who is responsible for the subscription. We do not knowingly keep an account for anyone under 15, and any such account is closed and its data deleted on notice to support@zarismode.com.
09Does the service work outside France?
Yes. The service is available worldwide, in English, priced in USD inclusive of tax. The operator is established in France, so French consumer law and the consumer mediation procedure described on the mediation page apply to the contract.